FAQ
Frequently asked questions
Treatment
Questions we often get asked
Q1: How do I know if I need treatment?
If drug or alcohol use is affecting your relationships, work, health or peace of mind, it may be time to consider professional support. Our free, confidential [Self-Assessment] can help you understand where you stand, or you can speak directly with our team for guidance.
Q2: How long does treatment take?
A: It depends on the programme. Inpatient treatment runs from 21 days to 3 months, Outpatient runs 6 to 8 weeks, and Aftercare continues for 8 weeks following inpatient care. Our team will help you determine the right length based on your assessment.
Q3: How much does treatment cost?
A: Costs vary by programme and length of stay. Many patients are also covered under Prescribed Minimum Benefits (PMBs) through their medical aid. Visit our Medicail Aid page for full details, or contact our admissions team for a personalised quote.
Q4: Can family be involved in treatment?
A: Yes. Family involvement is one of our four treatment pillars. We offer weekly onsite family support sessions during Inpatient care, and family counselling continues through Outpatient and Aftercare.
Q5: What's your treatment approach?
A: Our treatment is built on four pillars: a structured treatment programme, medication-assisted treatment where appropriate, family involvement, and ongoing 12-step recovery support. Read more on our Inpatient Treatment page.
Q6: What if my loved one refuses to get help?
A: You’re not alone in this, it’s a common and painful position to be in. Many of the families we work with reached out to us before their loved one was ready to accept help. Our team can guide you through what to do next, including how to approach the conversation, when an intervention might help, and how to look after your own wellbeing in the meantime. Sometimes, simply having a plan in place for when they are ready makes all the difference.
Q7: Do you treat co-occurring mental health conditions (dual diagnosis)?
A: Yes. Mental health conditions and substance use disorders often occur together, and treating only one can leave the other unaddressed. Our on-site psychiatrist and clinical team assess for co-occurring conditions such as depression, anxiety or bipolar disorder as part of your treatment planning, so both are treated together rather than in isolation.
Q8: What's the difference between Inpatient, Outpatient and Aftercare?
A: Inpatient treatment means living on-site full-time for 21 days to 3 months of intensive, medically supervised care. Outpatient is a 6 to 8 week programme where you attend during the day and return home each evening. Aftercare is an 8-week programme of ongoing support following inpatient treatment, helping you stay on track once you’re back in daily life. Visit our Treatment Options page for a full breakdown of each.
Medical Aid
Questions we often get asked
Q1: Does my medical aid cover treatment?
A: In most cases, yes. Substance use disorder treatment is a Prescribed Minimum Benefit (PMB) under South African law, meaning every registered medical aid scheme must provide some cover, even on hospital-only or entry-level plans. Cover details vary by scheme, so we recommend confirming your specific benefits or speaking with our admissions
Q2: What if I don't have medical aid?
A: We also accept self-pay patients. Contact our admissions team for current rates and payment options across our Inpatient, Outpatient and Aftercare programmes.
Our Team
Questions we often get asked
Q1:Who will be part of my treatment team?
A: Your care is provided by a multidisciplinary team, including a medical doctor, psychiatrist, professional nurses, social workers and addiction counsellors.
Q2: What languages do your therapists speak?
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Admissions & Billing
Questions we often get asked
Q1: How do I begin the admissions process?
A: Every treatment journey begins with a free, confidential assessment, either online through our Self-Assessment tool or over the phone with our admissions team. From there, we’ll help you determine the right programme and guide you through pre-authorisation with your medical aid if applicable.
Q2: Can I bring personal items with me during Inpatient treatment?
We regret that due to the ever-changing laws and liabilities regarding animal support letters, we are unable to provide these at this time.
Q3: What is a Prescribed Minimum Benefit (PMB)?
A: PMBs are a set of conditions, including substance use disorder, that every South African medical aid scheme is legally required to cover under the Medical Schemes Act. This typically means at least 21 days of inpatient rehabilitation is covered, regardless of which plan you’re on.
Q4: What is a Prescribed Minimum Benefit (PMB)?
A: PMBs are a set of conditions, including substance use disorder, that every South African medical aid scheme is legally required to cover under the Medical Schemes Act. This typically means at least 21 days of inpatient rehabilitation is covered, regardless of which plan you’re on.
Q5: How quickly can I be admitted?
A: PMBs are a set of conditions, including substance use disorder, that every South African medical aid scheme is legally required to cover under the Medical Schemes Act. This typically means at least 21 days of inpatient rehabilitation is covered, regardless of which plan you’re on.